Terms of service

TERMS AND CONDITIONS

RESPONSIBILITY

THIS DOCUMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN THE WEBSITE SEBASTIENAMI.COM.
BY USING SEBASTIENAMI.COM THE USER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON SEBASTIENAMI.COM. USERS WHO DO NOT ACCEPT THESE TERMS MAY BE ASKED BY SEBASTIENAMI.COM TO REFRAIN FROM USING THE SITE.

SEBASTIENAMI.COM RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, CONDITIONS AND POLICIES WITHOUT NOTICE OR WARNING.
WE URGE USERS TO CHECK BACK OFTEN AND STAY UP TO DATE ON THE LATEST UPDATES AND LEGAL ISSUES.

THE USE AND ACCESS OF SEBASTIENAMI.COM IS FOR PERSONAL USE ONLY.

PAYMENT POLICY

CURRENCIES

PAYMENTS FOR SHIPMENTS ARE ALL INVOICED IN US DOLLAR (USD), UNLESS TRANSLATED.

CREDIT CARDS CAN BE DEBITED IN USD VIA SHOPIFY PAYMENTS OR THIRD PARTY SERVICES SUCH AS PAYPAL AMAZON PAY, GOOGLE PAY, APPLE PAY, AFFIRM ETC. THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

PAYMENT METHODS

THE FOLLOWING METHODS OF PAYMENT ARE ACCEPTED BY SEBASTIENAMI.COM

PAYMENT BY CREDIT CARD OR DEBIT CARD VIA STRIPE

WHEN CLIENTS PLACE ORDERS ONLINE, CREDIT DETAILS ARE FORWARDED TO A PROTECTED ONLINE BANKING SYSTEM PROVIDED BY SHOPIFY PAYMENTS OR OTHER THRID PARTY SERVICES WHICH ACCEPT MASTERCARD, VISA, VISA DELTA, VISA DEBIT, AMERICAN EXPRESS, ELECTRON.

PLEASE VISIT ANY/ALL RESPECTIVE FINANCING COMPANIES FOR FURTHER INFORMATION.

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

THE CARD WILL BE DEBITED AT THE MOMENT OF PURCHASE. IN PRE-ORDER PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED.

FOR ANY FURTHER DETAILS PLEASE CONTACT CONTACT@SEBASTIENAMI.COM.

SHIPPING AND DELIVERY POLICY

DELIVERY TIME AND COST

ALL ORDERS ARE PROCESSED WITHIN 30 WORKING DAY AND SHIPPED WITH UPS, USPS, &/OR DHL.
ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY IF READILY AVAILABLE. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS.
DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY. ORDERS WITHIN THE UNITED STATES TAKE APPROXIMATELY 2-3 WORKING DAYS TO ARRIVE AFTER SHIPMENT.

ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 3-7 WORKING DAYS TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 3-10 DAYS). .

ALL TAXES & DUTIES ARE COLLECTED UPON PLACING YOUR ORDER. HOWEVER, SOME SHIPMENTS TO ALL COUNTRIES WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) DEPENDANT ON THAT COUNTRIES TAX & DUTY LAWS. THIS MEANS SOME SHIPMENTS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES IF THEY WERE NOT TAKEN UPON ORDER CAPTURE. THESE ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

ITALY

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO ITALY INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

EUROPEAN UNION

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO EUROPEAN UNION COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

COUNTRIES INCLUDED: AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, LUXEMBOURG, THE NETHERLANDS, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, THE UNITED KINGDOM.

NEW EUROPE

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO NEW EUROPE COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

COUNTRIES INCLUDED: BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA.

SWITZERLAND

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO SWITZERLAND INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.

UNITED STATES

ALL CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, FLORIDA, NEW JERSEY AND NEW YORK ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

TO RECEIVE AN IMPORT, THE US GOVERNMENTS CUSTOMS AGENCY REQUIRES A SOCIAL SECURITY NUMBER OR A NON US CITIZEN NUMBER – CBP CUSTOMS BORDER PROTECTION ASSIGNED NUMBER. THE PROCESS TO OBTAIN A CBP ASSIGNED IMPORT NUMBER TAKES ABOUT 10 WORKING DAYS.

SHIPPING COST: $15-20

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.

JAPAN

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO JAPAN INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SOUTH KOREA

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO SOUTH KOREA INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

CHINA

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES &/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

SHIPPING COST: $ 30 +

CHINESE CUSTOMS MAY CONSIDER SOME SHIPMENTS COMPANY IMPORTS INSTEAD OF PERSONAL GOODS IMPORTS. IF THIS OCCURS, THE CLIENT IS REQUIRED TO USE A BROKER TO RELEASE THE PACKAGE FROM CUSTOMS AND ANY FEES INCURRED RELATED TO THE USE OF THIS EXTERNAL BROKER ARE THE CUSTOMER'S RESPONSIBILITY.

IN THE CASE THAT THE CUSTOMER HAS EXCEEDED HIS/HER PERSONAL ALLOWANCE FOR IMPORTS, HE/SHE WILL ALSO HAVE TO EMPLOY THE SERVICES OF A BROKER. IN THE CASE THAT THE PACKAGE IS RETURNED TO SEBASTIEN AMI. DUE TO THE CUSTOMER'S PERSONAL IMPORT ALLOWANCE, BOTH SHIPPING AND IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.

DIFFERENT GATEWAYS HAVE DIFFERENT PROCEDURES, SO PLEASE CONTACT YOUR LOCAL SHIPPING COMPANY TO RECEIVE FURTHER CLARIFICATION.

REST OF WORLD

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES &/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

SHIPPING COST: $ 30 +

TAXES AND DUTIES

ITEMS SHIPPED INSIDE THE USA, THE EU UNION, SWITZERLAND, HONG KONG, JAPAN & SOUTH KOREA ALL INCLUDE TAXES, DUTIES AND IMPORT FEES.

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA AND NEW YORK) INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, FLORIDA, NEW JERSEY AND NEW YORK ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

ORDERS TO ALL OTHER COUNTRIES MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY SEBASTIEN AMI. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.

IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO SEBASTIEN AMI. OR DESTROYED, DEPENDING ON LOCAL LAWS.

SEBASTIEN AMI. DOES NOT ACCEPT REFUNDS. THEREFORE, TAXES, DUTIES AND IMPORT FEES FOR THE ITEM MUST BE PAID FOR AND RETRIEVED BY THE CUSTOMER. IF THE ITEM IS SENT BACK TO SEBASTIEN AMI., THE CUSTOMER WILL RECEIVE A NOTIFICATION OF A FAILED DELIVERY ATTEMPT AND A NOTIFICATION OF AN ATTEMPT AT A LATER DATE.

IF THE COUNTRY’S LOCAL LAWS DICTATE THAT THE ITEM BE DESTROYED IF NOT RETRIEVED BY THE CUSTOMER, THE CUSTOMER WILL RECEIVE A CREDIT FOR THE INITIAL PRICE OF THE ITEM. THIS DOES NOT INCLUDE SHIPPING COSTS &/OR TAXES, DUTIES AND IMPORT FEES.

IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

IMPORTANT INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. ALL ORDERS ARE THEN PRODUCED WITHIN 7-10 WORKING DAYS AFTER PROCESSED. ONCE THE ORDERS ARE COMPLETE, THEY WILL BE SHIPPED WITH THE RESPECTIVE SHIPPING COMPANY THE CUSTOMER HAS REQUESTED. PLEASE SEE SHIPPING & DELIVERY POLICY FOR FURTHER INFORMATION.

WE RESERVE THE RIGHT TO CONTACT THE CUSTOMER FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN USD.

ONCE ORDERS ARE SENT, A CHANGE OF DELIVERY ADDRESS IS AVAILABLE. THE CUSTOMER MUST CONTACT CONTACT@SEBASTIENAMI.COM WITHIN 3 WORKING DAYS. HOWEVER, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT.

WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE FACILITY WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.

SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI. THAT MAY CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT OUR FACILITY LATER THAN THE TIME SPECIFIED ON THE PRODUCTS PURCHASE PAGE.

IN THE CASE THAT A CUSTOMER DECIDES NOT TO ACCEPT THEIR ORDER, FOR ANY REASON AFTER SHIPMENT, BOTH RETURN SHIPPING FEES AND IMPORT FEES WILL BE THEIR RESPONSIBILITY AND DULY DEDUCTED FROM THEIR OFFERED CREDIT.

INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH UPS, USPS, &/OR DHL AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER(S) OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID.
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH.
IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT CONTACT@SEBASTIENAMI.COM FOR SUPPORT.
WE DO NOT OFFER CREDITS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.

ORDERS

ALL CLOTHING AND HOME ITEMS, EXCEPT FOR PRINTS, ARE MADE-TO-ORDER ITEMS. ONCE AN ORDER HAS BEEN PROCESSED, THE REQUESTED ITEM(S) ARE AUTOMATICALLY RESERVED &/OR MOVED INTO PRODUCTION. ONCE THE CREDIT CARD HAS BEEN CHARGED, THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE.

IN CASES OF PRE-ORDER PAYMENTS FOR ITEM(S), THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE. THE ITEM IS THEN SHIPPED ON DESIGNATED SHIPPING DATE.

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT TAKES PLACE UPON ORDER. IN SUCH CASES, THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

PRE-ORDERS

ALL PRE-ORDER ITEMS ARE OBLIGATED TO SHIP ON THE DESIGNATED DATE AND/OR MONTH OF LAUNCH. ORDERS PLACED PAST 12:00 AM PACIFIC DAYLIGHT TIME WILL BE RESPECTED AND UPDATED WITH A NEW DESIGNATED DATE OF ARRIVAL FOR THE ITEM PURCHASED.

ONCE AN ORDER HAS BEEN PLACED THE REQUESTED ITEM(S) ARE AUTOMATICALLY RESERVED UNTIL THE CREDIT CARD HAS BEEN CHARGED, AT WHICH POINT THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE, ALONGSIDE PRE-DETERMINED DATE OF ARRIVAL.

THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN OUR FACILITY WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.

SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI. THAT CAUSES PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE. THIS IS ESPECIALLY THE CASE DURING THE ONGOING COVID-19 PANDEMIC.

PRICING AND CHARGES

WE CURRENTLY ACCEPT ORDERS INTERNATIONALLY IN US DOLLAR (USD).

CREDIT CARDS WILL BE DEBITED IN USD, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

ITEMS SHIPPED INTERNATIONALLY DO NOT INCLUDE TAXES AND DUTIES WITHIN THE STATED PRODUCT PRICE. CUSTOMERS FROM OTHER COUNTRIES MAY BE CHARGED FOR TAXES, DUTIES AND IMPORT FEES UNDER THEIR COUNTRY’S LAW AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI UNLESS CAPTURED UPON ORDER PLACEMENT.

SHIPPING COSTS ARE COUNTRY SPECIFIC AND ARE CALCULATED AT CHECKOUT WHEN SELECTING THE COUNTRY TO WHICH TO SHIP, DIFFERENT PRICES MAY OCCUR. THIS IS AS A RESULT OF EITHER CHANGES IN CURRENCY OR DUE TO DIFFERENT PRICING IN DIFFERENT COUNTRIES.

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.

SHIPPING, INSURANCE AND DELIVERY

ORDERS ARE PRODUCED WITHIN 30 WORKING DAYS OF PROCESSED PAYMENT, THEN SHIPPED.

ITEMS ARE INSURED BY UPS, USPS, &/OR DHL DURING DELIVERY. ONCE THE PACKAGE IS SIGNED FOR AT THE STATED ADDRESS BY THE CUSTOMER (OR GIFT RECIPIENT) THE INSURANCE IS NO LONGER VALID AND RESPONSIBILITY IS TRANSFERRED TO THE CUSTOMER.

WE SHIP WITH UPS, USPS &/OR DHL, AND DO NOT REQUIRE SIGNATURE UPON RECEIPT. IF THE CLIENT WOULD LIKE INITIATE DELIVER UPON SIGNATURE, PLEASE CONTACT US AT CONTACT@SEBASTIENAMI.COM SO WE CAN INSTRUCT THE DESIGNATED SHIPPING COMPANY TO RELEASE THIS REQUIREMENT. OTHERWISE, THE RESPONSIBILITY FOR THE PACKAGE’S SECURITY LIES SOLELY WITH THE CUSTOMER.

MORE INFORMATION REGARDING SHIPPING, INSURANCE AND DELIVERY CAN BE FOUND WITHIN OUR SHIPPING AND DELIVERY POLICY.

INTELLECTUAL PROPERTY RIGHTS

ALL IMAGES, TEXTS AND DESIGNS PRESENTED ON SEBASTIENAMI.COM ARE COPYRIGHTED AND TRADEMARKED BY SEBASTIEN AMI.
SEBASTIEN AMI. RESERVES THE RIGHT TO TAKE LEGAL ACTION IF ANY USE OF THESE MATERIALS ARE USED WITHOUT DIRECT CONSENT FROM SEBASTIEN AMI.

NO WAIVER

IF SEBASTIEN AMI. CHOSE NOT TO TAKE LEGAL ACTION AGAINST A USER FOLLOWING A BREACH OF THE TERMS AND CONDITION ON THEIR BEHALF, IT DOES NOT MEAN LEGAL ACTION WILL NOT BE TAKEN IF THE USER COMMITS ANOTHER ACT THAT DISREGARDS THE SITE’S TERMS, CONDITIONS OR POLICIES, WHETHER THE BREACH IS DIFFERENT OR NOT.

LIABILITY AND COMPENSATION

SEBASTIEN AMI. WILL NOT BE HELD RESPONSIBLE FOR ANY HARM, DAMAGE OR DEATH CAUSED BY ANY SERVICE DIRECTLY OR INDIRECTLY PROVIDED BY SEBASTIEN AMI., OR THAT IS CAUSED DIRECTLY OR INDIRECTLY BY SEBASTIEN AMI. PRODUCTS, MATERIALS OR PERSONNEL.

RELATIONSHIP WITH CLIENTS

BY VIEWING, USING &/OR ORDERING ANY ITEM(S) OR SERVICE FROM SEBASTIENAMI.COM AN OFFICIAL LEGAL PARTNERSHIP IS NOT FORMED BETWEEN SEBASTIEN AMI. AND THE CUSTOMER.
A DELIVERY CONTRACT IS MADE AND IS DISSOLVED ONCE DELIVERY IS DONE.

SEBASTIENAMI.COM RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST INDIVIDUALS THAT CLAIM TO BE IN A PARTNERSHIP WITH SEBASTIEN AMI. BASED ON SERVICES PROVIDED BY SEBASTIENAMI.COM.

RETURNS AND EXCHANGES

DUE TO THE NATURE OF OUR BUSINESS, WE DO NOT ACCEPT RETURNS. PLEASE SEE EXCHANGE POLICY FOR MORE INFORMATION.

EXCHANGES

WE GLADLY ACCEPT EXCHANGES WITHIN 10 DAYS OF RECEIVING THE ITEM(S).
KINDLY NOTE THAT WE CAN ONLY EXCHANGE ITEMS FOR THE SAME MAKE IN A DIFFERENCE SIZE.
THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ITEMS THAT ARE TO BE EXCHANGED.
PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO.

IN ORDER TO START THE EXCHANGE PROCESS, THE CUSTOMER CAN CONTACT THE SEBASTIEN AMI. CUSTOMER CARE TEAM VIA EMAIL AT CONTACT@SEBASTIENAMI.COM.
STATING THE ORDER NUMBER & REASON FOR EXCHANGE. THE CUSTOMER WILL THEN RECEIVE AN EMAIL WITH A RETURN AUTHORIZATION NUMBER THAT IS NEEDED TO FILL OUT THE RETURN TAG, WHICH MUST BE SENT BACK WITH THE ITEM(S) IN QUESTION.
THE CUSTOMERS CAN ALSO GIVE A TELEPHONE NUMBER AS CONTACT INFORMATION IN ORDER TO BE CONTACTED DIRECTLY BY OUR TEAM IF NECESSARY.

PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHILE SENDING YOUR RETURN BACK TO SEBASTIEN AMI. AVOIDING ANY DISCREPANCY.
ITEMS THAT DO NOT MATCH THE SEBASTIEN AMI. EXCHANGE POLICY WILL BE NOT TAKEN INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

THE EXCHANGED ITEM(S) MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM(S) (BAGS, WRAPPING, ETC.). THE ITEMS MUST BE UNHARMED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SEALS STILL ATTACHED. THE SEBASTIEN AMI. PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT.
IF THE ITEMS DO NOT FIT THESE REQUIREMENTS, THE ITEMS WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

SIZE OR COLOR EXCHANGES WILL ONLY BE ISSUED IF REQUESTED SIZES OR COLORS ARE AVAILABLE. EXCHANGES FOR DIFFERENT ITEMS ARE NOT ACCEPTED. AN ITEM CAN ONLY BE EXCHANGED ONCE.

THE EXCHANGE PROCEDURE WILL TAKE 10 DAYS FROM THE ARRIVAL OF THE ITEMS AT OUR FACILITY.
ALL PRODUCTS ARE CHECKED AT OUR FACILITY FOR ANY FAULTS. HOWEVER, IF A CUSTOMER RECEIVES AN ITEM NOT IN ITS’ PRISTINE STATE, PLEASE CONTACT: CONTACT@SEBASTIENAMI.COM

PLEASE CONTACT: CONTACT@SEBASTIENAMI.COM FOR FURTHER INQUIRIES.

PRIVACY POLICY

WE CURRENTLY ACCEPT ALL MAJOR PAYMENTS SUCH AS: MASTERCARD, VISA, AND AMERICAN EXPRESS VIA PAYPAL, AFFIRM, AMAZON PAY, APPLE PAY, GOOGLE PAY ETC. PAYMENT DETAILS ARE NOT SAVED UNLESS REQUESTED BY THE CUSTOMER AND ARE DONE ON AN ENCRYPTED, SECURE SERVER. AUTOMATED PAYMENT DETAILS ESTABLISHED BY THIRD PARTY SERVICES ARE SUBJECT TO SAID THIRD PARTY’S ENCRYPTED SERVER. SEBASTIEN AMI. HAS NO AFFILIATION TO SAID THIRD PARTYS ENCRYPTED SERVER, THEREFORE NOT RESPONSIBLE FOR MAINTAINING THE SECURITY OF THE CUSTOMERS PAYMENT DETAILS.

IF INFORMATION IS ACCESSED BY A THIRD PARTY NOT DUE TO NEGLIGENCE ON OUR PART - SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE. ANY &/OR ALL INFORMATION PROVIDED TO SEBASTIEN AMI. VIA SEBASTIENAMI.COM BY THE CUSTOMER WILL NOT BE DISTRIBUTED TO ANY THIRD PARTY COMPANY, UNLESS ASKED BY THE CUSTOMER.

IN WHICH CASE, THE CUSTOMER MUST AUTHENTICATE THEIR IDENTITY THROUGH A BRIEF QUESTIONNAIRE THROUGH PHONE VERIFICATION.

FOR ASSISTANCE WITH PAYMENT METHODS PLEASE CONTACT: CONTACT@SEBASTIENAMI.COM.

SHIPPING AND DELIVERY POLICY

:NOTE:

COVID-19 DELIVERY DELAYS

ALL PACKAGES ARE SUBJECT TO DELAYS DEPENDING ON SHIPPING PROVIDER, DUE TO THIS ONGOING PANDEMIC.

DELIVERY TIME AND COST

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY AND SHIPPED WITH UPS, USPS, &/OR DHL.
ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS.
DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY. ORDERS WITHIN THE UNITED STATES TAKE APPROXIMATELY 2-3 WORKING DAYS TO ARRIVE AFTER SHIPMENT.

ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 3-7 WORKING DAYS TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 3-10 DAYS). .

SEBASTIENAMI.COM OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR:

EUROPEAN UNION COUNTRIES, SWITZERLAND, HONG KONG, JAPAN AND SOUTH KOREA ARE INCLUDED.

SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES. THESE ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

ITALY

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO ITALY INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

EUROPEAN UNION

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO EUROPEAN UNION COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

NEW EUROPE

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO NEW EUROPE COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

COUNTRIES INCLUDED: BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA.

SWITZERLAND

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO SWITZERLAND INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

UNITED STATES

JAPAN

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO JAPAN INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SOUTH KOREA

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO SOUTH KOREA INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

SHIPPING COST: $ 30 +

CHINA

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES &/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

SHIPPING COST: $ 30 +

DIFFERENT GATEWAYS HAVE DIFFERENT PROCEDURES, SO PLEASE CONTACT YOUR LOCAL SHIPPING COMPANY TO RECEIVE FURTHER CLARIFICATION.

REST OF WORLD

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES &/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

SHIPPING COST: $ 30 +

TAXES AND DUTIES

ITEMS SHIPPED INSIDE THE USA, THE EU UNION, SWITZERLAND, HONG KONG, JAPAN & SOUTH KOREA ALL INCLUDE TAXES, DUTIES AND IMPORT FEES.

ORDERS TO ALL OTHER COUNTRIES MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY SEBASTIEN AMI. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.

IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

IMPORTANT INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 30 WORKING DAY. ALL ORDERS ARE THEN PRODUCED WITHIN 7-10 WORKING DAYS WITHIN SAID PROCESSING WINDOW OF TIME. ONCE THE ORDER(S) IS/ARE COMPLETE, THEY WILL BE SHIPPED WITH THE RESPECTIVE SHIPPING COMPANY THE CUSTOMER HAS REQUESTED. IF A BETTER RATE IS APPLICABLE, SEBASTIEN AMI. HAS THE RIGHT TO CHOOSE THAT OPTION. PLEASE SEE SHIPPING & DELIVERY POLICY FOR FURTHER INFORMATION.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN USD.

WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE FACILITY WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.

INSURANCE

IF THE PACKAGE HAS BEEN STOLEN, BOTH PARTIES (SEBASTIEN AMI. & THE CUSTOMER) HAS THE RIGHT TO SUBMIT A CLAIM WITH THE RESPECTIVE DELIVERY SERVICE.

ORDERS

MOST, IF NOT ALL, CLOTHING AND HOME ITEMS, EXCEPT FOR PRINTS, ARE MADE-TO-ORDER ITEMS UNLESS EXPRESSED OTHERWISE. ONCE AN ORDER HAS BEEN PROCESSED, THE REQUESTED ITEM(S) ARE AUTOMATICALLY RESERVED &/OR MOVED INTO PRODUCTION. ONCE THE CREDIT CARD HAS BEEN CHARGED, THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE.

IN CASES OF PRE-ORDER PAYMENTS FOR ITEM(S), THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE. THE ITEM IS THEN SHIPPED ON DESIGNATED SHIPPING DATE.

PRE-ORDERS

ALL PRE-ORDER ITEMS ARE OBLIGATED TO SHIP ON THE DESIGNATED DATE OF LAUNCH. ORDERS PLACED PAST 12:00 AM PACIFIC DAYLIGHT TIME WILL BE RESPECTED AND UPDATED WITH A NEW DESIGNATED DATE OF ARRIVAL FOR THE ITEM PURCHASED.

THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN OUR FACILITY WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE.

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