Shipping policy

SHIPPING AND DELIVERY POLICY

DELIVERY TIME AND COST

ALL STYLES, UNLESS NOTED AS “PREORDER,” ARE MADE TO ORDER & REQUIRE TWO WEEK TO A MONTH TO PRODUCE & DELIVER. ALL SALES ARE FINAL. YOUR RESERVED ITEM(S) WILL SHIP DIRECTLY TO YOU UPON COMPLETION.

PREORDER SALES ARE FINAL. YOUR RESERVED ITEM(S) WILL SHIP DIRECTLY TO YOU UPON ARRIVAL AT OUR FACILITY. MOST STYLES ARE MADE-TO-ORDER AND CAN TAKE TWO WEEKS TO A MONTH TO PRODUCE & SHIP. PRE-ORDER ITEMS ARE SUBJECT TO SPECIFIED DELIVERY WINDOWS STATED BEFORE PURCHASE. FOR FURTHER SHIPPING INQUIRES PLEASE EMAIL US AT: CONTACT@SEBASTIENAMI.COM.

PLEASE NOTE, WE RELY ON MANUFACTURER ESTIMATES & DATES ARE SUBJECT TO CHANGE.

IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER, PLEASE EMAIL CONTACT@SEBASTIENAMI.COM

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY. ORDERS WITHIN THE UNITED STATES TAKE APPROXIMATELY 2-3 WORKING DAYS TO ARRIVE AFTER SHIPMENT.

ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 3-7 WORKING DAYS TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 3-10 DAYS). .

SEBASTIENAMI.COM OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR:

EUROPEAN UNION COUNTRIES, SWITZERLAND, HONG KONG, JAPAN AND SOUTH KOREA ARE INCLUDED. 

SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES. THESE ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

ITALY

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO ITALY INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 

SHIPPING COST: $ 30 +

EUROPEAN UNION

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO EUROPEAN UNION COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 

SHIPPING COST: $ 30 +

COUNTRIES INCLUDED: AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, LUXEMBOURG, THE NETHERLANDS, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, THE UNITED KINGDOM.

NEW EUROPE

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO NEW EUROPE COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 

SHIPPING COST: $ 30 +

COUNTRIES INCLUDED: BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA.

SWITZERLAND

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO SWITZERLAND INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 

SHIPPING COST: $ 30 +

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING. 

UNITED STATES

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA AND NEW YORK) INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

ALL CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, FLORIDA, NEW JERSEY AND NEW YORK ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

TO RECEIVE AN IMPORT, THE US GOVERNMENTS CUSTOMS AGENCY REQUIRES A SOCIAL SECURITY NUMBER OR A NON US CITIZEN NUMBER – CBP CUSTOMS BORDER PROTECTION ASSIGNED NUMBER. THE PROCESS TO OBTAIN A CBP ASSIGNED IMPORT NUMBER TAKES ABOUT 10 WORKING DAYS. 

SHIPPING COST: $15-20 

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING. 

JAPAN

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO JAPAN INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 

SHIPPING COST: $ 30 + 

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING. 

SOUTH KOREA

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO SOUTH KOREA INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 

SHIPPING COST: $ 30 +

CHINA

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES &/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI. 

SHIPPING COST: $ 30 +

CHINESE CUSTOMS MAY CONSIDER SOME SHIPMENTS COMPANY IMPORTS INSTEAD OF PERSONAL GOODS IMPORTS. IF THIS OCCURS, THE CLIENT IS REQUIRED TO USE A BROKER TO RELEASE THE PACKAGE FROM CUSTOMS AND ANY FEES INCURRED RELATED TO THE USE OF THIS EXTERNAL BROKER ARE THE CUSTOMER'S RESPONSIBILITY.

IN THE CASE THAT THE CUSTOMER HAS EXCEEDED HIS/HER PERSONAL ALLOWANCE FOR IMPORTS, HE/SHE WILL ALSO HAVE TO EMPLOY THE SERVICES OF A BROKER. IN THE CASE THAT THE PACKAGE IS RETURNED TO SEBASTIEN AMI. DUE TO THE CUSTOMER'S PERSONAL IMPORT ALLOWANCE, BOTH SHIPPING AND IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.

DIFFERENT GATEWAYS HAVE DIFFERENT PROCEDURES, SO PLEASE CONTACT YOUR LOCAL SHIPPING COMPANY TO RECEIVE FURTHER CLARIFICATION.

REST OF WORLD

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES &/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI. 

SHIPPING COST: $ 30 +

TAXES AND DUTIES

ITEMS SHIPPED INSIDE THE USA, THE EU UNION, SWITZERLAND, HONG KONG, JAPAN & SOUTH KOREA ALL INCLUDE TAXES, DUTIES AND IMPORT FEES.

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA AND NEW YORK) INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 

ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, FLORIDA, NEW JERSEY AND NEW YORK ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

ORDERS TO ALL OTHER COUNTRIES MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY SEBASTIEN AMI. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.

IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO SEBASTIEN AMI. OR DESTROYED, DEPENDING ON LOCAL LAWS.

SEBASTIEN AMI. DOES NOT ACCEPT REFUNDS. THEREFORE, TAXES, DUTIES AND IMPORT FEES FOR THE ITEM MUST BE PAID FOR AND RETRIEVED BY THE CUSTOMER. IF THE ITEM IS SENT BACK TO SEBASTIEN AMI., THE CUSTOMER WILL RECEIVE A NOTIFICATION OF A FAILED DELIVERY ATTEMPT AND A NOTIFICATION OF AN ATTEMPT AT A LATER DATE.

IF THE COUNTRY’S LOCAL LAWS DICTATE THAT THE ITEM BE DESTROYED IF NOT RETRIEVED BY THE CUSTOMER, THE CUSTOMER WILL RECEIVE A CREDIT FOR THE INITIAL PRICE OF THE ITEM. THIS DOES NOT INCLUDE SHIPPING COSTS &/OR TAXES, DUTIES AND IMPORT FEES.

IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

IMPORTANT INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. ALL ORDERS ARE THEN PRODUCED WITHIN 7-10 WORKING DAYS AFTER PROCESSED. ONCE THE ORDERS ARE COMPLETE, THEY WILL BE SHIPPED WITH THE RESPECTIVE SHIPPING COMPANY THE CUSTOMER HAS REQUESTED. PLEASE SEE SHIPPING & DELIVERY POLICY FOR FURTHER INFORMATION.

WE RESERVE THE RIGHT TO CONTACT THE CUSTOMER FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN USD.

ONCE ORDERS ARE SENT, A CHANGE OF DELIVERY ADDRESS IS AVAILABLE. THE CUSTOMER MUST CONTACT CONTACT@SEBASTIENAMI.COM WITHIN 3 WORKING DAYS. HOWEVER, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT.

WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE FACILITY WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE. 

SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI. THAT MAY CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT OUR FACILITY LATER THAN THE TIME SPECIFIED ON THE PRODUCTS PURCHASE PAGE.

IN THE CASE THAT A CUSTOMER DECIDES NOT TO ACCEPT THEIR ORDER, FOR ANY REASON AFTER SHIPMENT, BOTH RETURN SHIPPING FEES AND IMPORT FEES WILL BE THEIR RESPONSIBILITY AND DULY DEDUCTED FROM THEIR OFFERED CREDIT.

INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH UPS, USPS, &/OR DHL AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER(S) OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID. 
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH. 
IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT CONTACT@SEBASTIENAMI.COM FOR SUPPORT. 
WE DO NOT OFFER CREDITS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.

ORDERS

ALL CLOTHING AND HOME ITEMS, EXCEPT FOR PRINTS, ARE MADE-TO-ORDER ITEMS. ONCE AN ORDER HAS BEEN PROCESSED, THE REQUESTED ITEM(S) ARE AUTOMATICALLY RESERVED &/OR MOVED INTO PRODUCTION. ONCE THE CREDIT CARD HAS BEEN CHARGED, THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE.

IN CASES OF PRE-ORDER PAYMENTS FOR ITEM(S), THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE. THE ITEM IS THEN SHIPPED ON DESIGNATED SHIPPING DATE. 

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT TAKES PLACE UPON ORDER. IN SUCH CASES, THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

PRE-ORDERS

ALL PRE-ORDER ITEMS ARE OBLIGATED TO SHIP ON THE DESIGNATED DATE OF LAUNCH. ORDERS PLACED PAST 12:00 AM PACIFIC DAYLIGHT TIME WILL BE RESPECTED AND UPDATED WITH A NEW DESIGNATED DATE OF ARRIVAL FOR THE ITEM PURCHASED.

ONCE AN ORDER HAS BEEN PLACED THE REQUESTED ITEM(S) ARE AUTOMATICALLY RESERVED UNTIL THE CREDIT CARD HAS BEEN CHARGED, AT WHICH POINT THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE, ALONGSIDE  PRE-DETERMINED DATE OF ARRIVAL.

THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED. 

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN OUR FACILITY WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE. 

SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI. THAT CAUSES PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE. THIS IS ESPECIALLY THE CASE DURING THE ON-GOING COVID-19 PANDEMIC.

 A SPECIAL NOTE:

Dear Friends & Family,

As this on-going pandemic continues to spread across the world, we have to remember to respect the orders given to us by educated professionals in the healthcare field. While we continue to respect said "Stay-At-Home" orders, we are choosing to continue operations as normal as we can. All we want is for our customers to be safe in a time such as this, therefore each item purchased will come with a mask to help protect against this deadly virus.

There may be shipping delays from time to time, but we want you to know that we are dedicated to ensuring your package is delivered on time. For any further questions or concerns, please feel free to contact us at contact@sebastienami.com. We'll respond back to you as quickly as we can. 

We appreciate every bit of interest that you have in who & what we do. On behalf of Marianne, myself, and our team we thank you for your support. Stay safe, and be healthy.

Warm Regards,

Sebastien Amisial

SEBASTIEN AMI.

"ART AS AN HEIRLOOM."