TERMS OF USE

PAYMENT POLICY

CURRENCIES

PAYMENTS AS WELL A REFUNDS FOR SHIPMENTS ARE ALL INVOICED IN US DOLLAR (USD.

CREDIT CARDS WILL BE DEBITED IN USD via third party services such as paypal/STRIPE, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

PAYMENT METHODS

THE FOLLOWING METHODS OF PAYMENT ARE ACCEPTED BY SEBASTIENAMI.COM:

PAYMENT BY CREDIT CARD OR DEBIT CARD VIA STRIPE

WHEN CLIENTS PLACE ORDERS ONLINE, CREDIT DETAILS ARE FORWARDED TO A PROTECTED ONLINE BANKING SYSTEM PROVIDED BY STRIPE WICH ACCEPTS MASTERCARD, VISA, VISA DELTA, VISA DEBIT, AMERICAN EXPRESS, ELECTRON.

PLEASE VISIT: WWW.STRIPE.COM FOR FURTHER INFORMATION.

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT’S TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

THE CARD WILL BE DEBITED AT THE MOMENT OF PURCHASE. IN PRE-ORDER PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED.

FOR ANY FURTHER DETAILS PLEASE CONTACT CONTACT@SEBASTIENAMI.COM.

SHIPPING AND DELIVERY POLICY

DELIVERY TIME AND COST

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY AND SHIPPED WITH FEDEX EXPRESS. 
ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS. 
DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY. 
ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 24 HOURS TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-3 DAYS). 
ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 2-3 DAYS TO ARRIVE.

SEBASTIENAMI.COM OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, SWITZERLAND, THE UNITED STATES, HONG KONG, JAPAN AND SOUTH KOREA ARE INCLUDED. 
SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI..

ITALY

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO ITALY INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 
SHIPPING COST: $ 30

EUROPEAN UNION

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO EUROPEAN UNION COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 
SHIPPING COST: $ 30

COUNTRIES INCLUDED: AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, LUXEMBOURG, THE NETHERLANDS, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, THE UNITED KINGDOM.

NEW EUROPE

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO NEW EUROPE COUNTRIES INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 
SHIPPING COST: $ 30

COUNTRIES INCLUDED: BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA, ROMANIA.

SWITZERLAND

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO SWITZERLAND INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 
SHIPPING COST: $ 30 

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING. 
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

UNITED STATES

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA AND NEW YORK) INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, FLORIDA, NEW JERSEY AND NEW YORK ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.


TO RECEIVE AN IMPORT, THE US GOVERNMENT’S CUSTOMS AGENCY REQUIRES A SOCIAL SECURITY NUMBER OR A NON US CITIZEN NUMBER – CBP CUSTOMS BORDER PROTECTION ASSIGNED NUMBER. THE PROCESS TO OBTAIN A CBP ASSIGNED IMPORT NUMBER TAKES ABOUT 10 BUSINESS DAYS. 
SHIPPING COST: $ 15-20 

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING. 
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

JAPAN

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO JAPAN INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 
SHIPPING COST: $ 30 

ALL ORDERS ARE PROCESSED IN USD. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING. 
WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

SOUTH KOREA

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO SOUTH KOREA INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 
SHIPPING COST: $ 30

CHINA

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.. 
SHIPPING COST: $ 30

CHINESE CUSTOMS MAY CONSIDER SOME SHIPMENTS COMPANY IMPORTS INSTEAD OF PERSONAL GOODS IMPORTS. IF THIS OCCURS, THE CLIENT IS REQUIRED TO USE A BROKER TO RELEASE THE PACKAGE FROM CUSTOMS AND ANY FEES INCURRED RELATED TO THE USE OF THIS EXTERNAL BROKER ARE THE CUSTOMER'S RESPONSIBILITY.

IN THE CASE THAT THE CLIENT HAS EXCEEDED HIS/HER PERSONAL ALLOWANCE FOR IMPORTS, HE/SHE WILL ALSO HAVE TO EMPLOY THE SERVICES OF A BROKER. IN THE CASE THAT THE PACKAGE IS RETURNED TO SEBASTIEN AMI. DUE TO THE CLIENT'S PERSONAL IMPORT ALLOWANCE, BOTH SHIPPING AND IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.

DIFFERENT GATEWAYS HAVE DIFFERENT PROCEDURES, SO PLEASE CONTACT YOUR LOCAL FEDEX TO RECEIVE FURTHER CLARIFICATION.

REST OF WORLD

ITEMS MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND/OR TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.. 
SHIPPING COST: $ 30

TAXES AND DUTIES

ITEMS SHIPPED INSIDE THE USA, THE EU UNION, SWITZERLAND, HONG KONG, JAPAN & SOUTH KOREA ALL INCLUDE TAXES, DUTIES AND IMPORT FEES.

THE PRICES SHOWN ON SEBASTIENAMI.COM WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA AND NEW YORK)INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS. 

ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, FLORIDA, NEW JERSEY AND NEW YORK ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

ORDERS TO ALL OTHER COUNTRIES MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY SEBASTIEN AMI.. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.

IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO SEBASTIEN AMI. OR DESTROYED, DEPENDING ON LOCAL LAWS. RETURN IMPORT FEES WILL BE DEDUCTED FROM THE REFUND. 
REFUNDS WILL NOT BE GIVEN IN CASES IN WHICH THE PACKAGE HAS BEEN DESTROYED OR LOST ONCE SENT BACK TO SEBASTIEN AMI.

IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SEBASTIEN AMI.

IMPORTANT INFORMATION

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. HOWEVER, DURING SALE SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. IN THE CASE OF A NON-STANDARD VOLUME SHIPMENT, WE RESERVE THE RIGHT TO CONTACT THE CLIENT FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN USD. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES.

ONCE ORDERS ARE SENT A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT.

FIRST TIME CUSTOMERS MIGHT NEED TO BE CHECKED WITH THEIR BANK AND/OR CREDIT PROVIDER FOR AUTHENTICITY REASONS. THIS MAY SLIGHTLY DELAY ORDER DISPATCH.

WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE. 
SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI. THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE.

IN THE CASE THAT A CLIENT DECIDES NOT TO ACCEPT HIS/HER ORDER, FOR ANY REASON AFTER SHIPMENT, BOTH RETURN SHIPPING FEES AND IMPORT FEES WILL BE HIS/HER RESPONSIBILITY AND DULY DEDUCTED FROM HIS/HER REFUND.

INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH FEDEX AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID. 
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH. 
IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT CONTACT@SEBASTIENAMI.COMFOR SUPPORT. 
WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.



RETURN POLICY

 

WE GLADLY ACCEPT EXCHANGES OR REFUND WITHIN 10 DAYS FROM THE RECEIPT OF THE MERCHANDISE. 
KINDLY NOTE THAT WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENCE SIZE. 
THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ARTICLE THAT IS TO BE EXCHANGED. 
PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO. 
WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.

IN ORDER TO START THE EXCHANGE OR REFUND PROCESS THE CUSTOMERS CAN CONTACT THE SEBASTIEN AMI. CUSTOMER CARE TEAM VIA EMAIL AT CONTACT@SEBASTIENAMI.COM
STATING THE ORDER NUMBER, REASON FOR RETURN AND WHETHER IT’S A REQUEST FOR PRODUCT EXCHANGE OR A REFUND. THE CUSTOMER WILL THEN RECEIVE AN EMAIL WITH A RETURN AUTHORIZATION NUMBER THAT IS NEEDED TO FILL OUT THE RETURN TAG WHICH MUST BE SENT BACK WITH THE ITEM/S IN QUESTION. 
THE CUSTOMERS CAN ALSO GIVE HIS PHONE CONTACT IN ORDER TO BE CONTACTED BY THE SEBASTIEN AMI. TEAM AS SOON AS POSSIBLE.

PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHILE SENDING YOUR RETURN BACKTO SEBASTIEN AMI. AVOIDING ANY DISCREPANCY. 
ITEM(S) THAT WILL NOT MATCH SEBASTIEN AMI. RETURN POLICY WILL BE NOT TAKE INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT HIS OWN COST.

THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (BAGS, WRAPPING, ETC.). THE ITEM/S MUST BE UNHARMED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE SEBASTIEN AMI. PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT. SWIMWEAR MUST SENT BACK WITH THE HYGIENIC STRIP STILL IN PLACE OR IT WILL NOT BE ACCEPTED. 
IF THE ITEM DOES NOT FIT THESE REQUIREMENTS THE ITEM WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.

SIZE OR COLOR EXCHANGES WILL ONLY BE ISSUED IF REQUESTED SIZES AND COLORS ARE IN STOCK. EXCHANGES FOR DIFFERENT ITEMS ARE NOT ACCEPTED. AN ITEM CAN ONLY BE EXCHANGED ONCE.

THE REFUND PROCEDURE WILL TAKE 10 DAYS FROM THE ARRIVAL OF THE ITEM/S AT THE WAREHOUSE. ANY CHANGES IN CURRENCY DURING THE RETURN PERIOD WILL NOT BE REIMBURSED. 
ORDERS PAID BY CREDIT CARD WILL BE REFUNDED TO THE ORIGINAL CARD USED DURING CHECKOUT. THE REFUNDED AMOUNT WILL BE AVAILABLE WITHIN THE NEXT BILLING STATEMENT, THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS. 

ALL RETURN SHIPPING AND IMPORT FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.

FREE REST OF THE WORLD EXCHANGES ARE AVAILABLE FOR PRODUCTS OVER THE NET AMOUNT OF $500. 

SALE ITEMS AND ITEMS WITH REDUCED PRICES FOLLOW THE SAME REGULATION AS FULL PRICE ITEMS.

ALL PRODUCTS ARE CHECKED AT THE WAREHOUSE FOR ANY FAULTS. HOWEVER, IF A CUSTOMER RECEIVES AN ITEM NOT IN THE ORIGINAL STATE PLEASE CONTACT CONTACT@SEBASTIENAMI.COM

PLEASE CONTACT CONTACT@SEBASTIENAMI.COM FOR ANY FURTHER INFORMATION.

TERMS AND CONDITIONS

RESPONSIBILITY

THIS DOCUMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN THE WEBSITE SEBASTIENAMI.COM. 
BY USING SEBASTIENAMI.COM THE USER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON SEBASTIENAMI.COM. USERS WHO DO NOT ACCEPT THESE TERMS MAY BE ASKED BY SEBASTIENAMI.COM TO REFRAIN FROM USING THE SITE.

SEBASTIENAMI.COM RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, CONDITIONS AND POLICIES WITHOUT NOTICE OR WARNING. 
WE URGE USERS TO CHECK BACK OFTEN AND STAY UP TO DATE ON THE LATEST UPDATES AND LEGAL ISSUES.

THE USE AND ACCESS OF SEBASTIENAMI.COM IS FOR PERSONAL USE ONLY.

PAYMENT

WE CURRENTLY ONLY ACCEPT PAYMENTS USING MASTERCARD, VISA, AND AMERICAN EXPRESS VIA PAYPAL/STRIPE. PAYMENT DETAILS ARE NOT SAVED UNLESS REQUESTED BY THE CUSTOMER AND ARE DONE ON AN ENCRYPTED, SECURE SERVER.

HOWEVER, IF INFORMATION IS ACCESSED BY A THIRD PARTY NOT DUE TO NEGLIGENCE ON OUR PART - SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE.

FOR ASSISTANCE WITH PAYMENT METHODS PLEASE CONTACT CONTACT@SEBASTIENAMI.COM.

ORDERS

ONCE AN ORDER HAS BEEN PLACED THE REQUESTED ITEM/S ARE AUTOMATICALLY RESERVED UNTIL THE CREDIT CARD HAS BEEN CHARGED, AT WHICH POINT THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE.

IN CASES OF ADVANCED PAYMENT FOR ITEMS THAT WILL BECOME AVAILABLE IN THE FUTURE THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED. 

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT’S TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

PRE-ORDERS

ANY PRE-ORDER ITEM IS OBLIGATED TO SHIP ON THE DESIGNATED DATE OF LAUNCH. ORDERS PLACED PAST 12:00 AM PACIFIC DAYLIGHT TIME WILL BE RESPECTED AND UPDATED WITH A NEW DESIGNATED DATE OF ARRIVAL FOR THE ITEM PURCHASED.

ONCE AN ORDER HAS BEEN PLACED THE REQUESTED ITEM(S) ARE AUTOMATICALLY RESERVED UNTIL THE CREDIT CARD HAS BEEN CHARGED, AT WHICH POINT THE CUSTOMER WILL RECEIVE AN EMAIL NOTIFYING THEM THE ORDER HAS BEEN ACCEPTED WITH AN OFFICIAL RECEIPT OF PURCHASE, ALONGSIDE AN ESTIMATED DATE OF ARRIVAL.

IN CASES OF ADVANCED PAYMENT FOR ITEMS THAT WILL BECOME AVAILABLE IN THE FUTURE THE CARD IS CHARGED WHEN PLACING THE ORDER AND THE ITEM WILL BE RESERVED UNTIL IT IS AVAILABLE AND SHIPPED UNLESS OTHERWISE STATED. 

FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.

PRE-ORDER PRODUCTS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE PRODUCT’S PURCHASE PAGE. 
SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY CIRCUMSTANCES BEYOND THE CONTROL OF SEBASTIEN AMI. THAT CAUSE PRE-ORDERED PRODUCTS TO ARRIVE AT THE WAREHOUSE LATER THAN THE TIME SPECIFIED ON THE PRODUCT’S PURCHASE PAGE.

PRICING AND CHARGES

WE CURRENTLY ONLY ACCEPT ORDERS IN US DOLLAR (USD).

CREDIT CARDS WILL BE DEBITED IN USD, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.

ITEMS SHIPPED INSIDE THE USA, EU UNION, SWITZERLAND, HONG KONG, JAPAN AND SOUTH KOREA ALL INCLUDE TAXES AND DUTIES WITHIN THE STATED PRODUCT PRICE. CUSTOMERS FROM OTHER COUNTRIES MAY BE CHARGED FOR TAXES, DUTIES AND IMPORT FEES UNDER THEIR COUNTRY’S LAW AND WILL NOT BE REIMBURSED BY SEBASTIENAMI.COM

SHIPPING COSTS ARE COUNTRY SPECIFIC AND ARE CALCULATED AT CHECKOUT WHEN SELECTING THE COUNTRY TO WHICH TO SHIP, DIFFERENT PRICES MAY OCCUR. THIS IS AS A RESULT OF EITHER CHANGES IN CURRENCY OR DUE TO DIFFERENT PRICING IN DIFFERENT COUNTRIES. 

ALL ORDERS ARE PROCESSED IN USD. 
AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING. 

WHEN AN REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

SALE

IF A CUSTOMER ORDERED AN ITEM AND WITHIN 1 DAYS OF THE PLACING THE ORDER THE SPECIFIC ITEM HAS BEEN CHOSEN TO GO ON SALE WITH A REDUCED PRICE THE CUSTOMER HAS THE RIGHT TO GET THE PRICE DIFFERENCE REFUNDED BY CONTACTING CONTACT@SEBASTIENAMI.COM.

SALE ITEMS AND ITEMS WITH REDUCED PRICES FOLLOW THE SAME REGULATION AS FULL PRICE ITEMS.

RETURNS AND EXCHANGE

IF A CUSTOMER IS UNSATISFIED WITH THEIR ORDER FOR ANY REASON THE ITEM/S IN QUESTION CAN BE RETURNED TO SEBASTIEN AMI. FOR AN EXCHANGE OR REFUND WITHIN 10 DAYS OF DELIVERY.
WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.

FOR MORE INFORMATION ON RETURNS AND EXCHANGES PLEASE REFER TO OUR RETURN POLICY.

SHIPPING, INSURANCE AND DELIVERY

ORDERS ARE SHIPPED WITHIN 5-7 WORKING DAYS OF RECEIVED PAYMENT. 
DURING SALE SEASONS SHIPPING TIME MAY BE DELAYED DUE TO A LARGE AMOUNT OF ORDERS BEING PLACED.

ITEMS ARE INSURED BY FEDEX DURING DELIVERY. ONCE THE PACKAGE IS SIGNED FOR AT THE STATED ADDRESS BY THE CLIENT (OR GIFT RECIPIENT) THE INSURANCE IS NO LONGER VALID AND RESPONSIBILITY IS TRANSFERRED TO THE CUSTOMER.

WE SHIP WITH FEDEX AND REQUIRE SIGNATURE UPON RECEIPT. IF THE CLIENT INSTRUCTS FEDEX CONTRARY TO THIS REQUIREMENT, THE RESPONSIBILITY FOR THE PACKAGE'S SECURITY LIES SOLELY WITH THE CLIENT.

MORE INFORMATION REGARDING SHIPPING, INSURANCE AND DELIVERY CAN BE FOUND ON OUR SHIPPING AND DELIVERY POLICY.

INTELLECTUAL PROPERTY RIGHTS

ALL IMAGES, TEXTS AND DESIGNS PRESENTED ON SEBASTIENAMI.COM ARE COPYRIGHTED AND TRADEMARKED BY SEBASTIEN AMI. 
SEBASTIEN AMI. RESERVES THE RIGHT TO TAKE LEGAL ACTION IF ANY USE OF THESE MATERIALS ARE USED WITHOUT DIRECT CONSENT FROM SEBASTIEN AMI.

NO WAIVER

IF SEBASTIENAMI.COM CHOSE NOT TO TAKE LEGAL ACTION AGAINST A USER FOLLOWING A BREACH OF THE TERMS AND CONDITION ON THEIR BEHALF IT DOES NOT MEAN LEGAL ACTION WILL NOT BE TAKEN IF THE USER COMMITS ANOTHER ACT THAT DISREGARDS THE SITE’S TERMS, CONDITIONS OR POLICIES, WHETHER THE BREACH IS DIFFERENT OR NOT.

LIABILITY AND COMPENSATION

SEBASTIENAMI.COM WILL NOT BE HELD RESPONSIBLE FOR ANY HARM, DAMAGE OR DEATH CAUSED BY ANY SERVICE DIRECTLY OR INDIRECTLY PROVIDED BY SEBASTIENAMI.COM OR THAT IS CAUSED DIRECTLY OR INDIRECTLY BY SEBASTIEN AMI. PRODUCTS, MATERIALS OR PERSONNEL.

RELATIONSHIP WITH CLIENTS

BY VIEWING, USING AND/OR ORDERING ANY ITEM/S OR SERVICE FROM SEBASTIENAMI.COM AN OFFICIAL LEGAL PARTNERSHIP IS NOT FORMED BETWEEN SEBASTIEN AMI. AND THE CUSTOMER. 
A DELIVERY CONTRACT IS MADE AND IS DISSOLVED ONCE DELIVERY IS DONE.

SEBASTIENAMI.COM RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST INDIVIDUALS THAT CLAIM TO BE IN A PARTNERSHIP WITH SEBASTIEN AMI. BASED ON SERVICES PROVIDED BY SEBASTIENAMI.COM.